Terms & Conditions for guests and clients of Tolkeyén Ushuaia Hotel

Any person who enters the Río Pipo SA Establishment (hereinafter referred to as “Tolkeyén Ushuaia Hotel”) and uses its services and facilities as guests or clients (hereinafter referred to as “users”) agrees to use the services in accordance with the prevailing legal provisions in the Civil and Commercial Code, other applicable legislation (hereinafter the “law”), these Terms and Conditions, as well as good customs and public order. The user undertakes to refrain from using the services for illegal purposes and/or in ways that harm the rights and interests of other users and/or third parties, or in any way that may damage, disable, overload, or deteriorate the provision of services by Tolkeyén Ushuaia Hotel or impede, obstruct, or hinder their normal use.

1. Check In/Out Stages

The check-in time for users at Tolkeyén Ushuaia Hotel facilities is from 3:00 PM onwards, and the check-out time is until 10:00 AM. Subject to availability, there is an option to pay an additional cost based on the rack rate for late check-out until 3:00 PM or 6:00 PM, depending on the user’s need. After that time, the full rate will be charged.

Documentation: All users must present their National ID (D.N.I.), Passport, or identity card at the time of Check-in. This policy is especially applicable to minors.

Minors: It is mandatory to register and present photo identification for minors, who must also be related by family ties to the accompanying adults. If there is no kinship, the adults responsible for the minor(s) must possess documentation proving guardianship and/or authorization to travel with the minors (e.g., judicial or notarized authorization). The guardian must present documentation authenticated by a competent authority. Users must register in advance at reception. Entry to rooms with guests is prohibited without prior registration at Tolkeyén Ushuaia Hotel reception.

Groups: Must adhere to what has been previously agreed upon and contracted with the Commercial department.

Payments: At the time of Check-in, 100% of the stay must be paid in full (if applicable).

A credit card must be registered as a guarantee or a cash deposit made for extra expenses and contingencies; otherwise, each consumed service must be paid for at the time of use.

Tolkeyén Ushuaia Hotel offers a luggage storage service, disclaiming responsibility for items not collected after ninety (90) days. The establishment is not responsible for damage caused to luggage by fire, theft, or other causes. Likewise, the user confirms that the stored luggage does not contain money, jewelry, or other flammable and/or explosive items, and assumes the obligation to inform the responsible party at Tolkeyén Ushuaia Hotel of such items. In case of false declaration, Tolkeyén Ushuaia Hotel declines all responsibility..

2. General Considerations

Any costs arising from total or partial damage/deterioration caused to the facilities, computer systems, accessories, goods, services, or supplies of Tolkeyén Ushuaia Hotel and/or any other recipient due to misuse or negligence by the user or their guests will be charged to the user’s account.

Tolkeyén Ushuaia Hotel is a “Smoke-Free” establishment; therefore, smoking is not allowed in the rooms or common areas, in accordance with Law 1799. If a user violates this provision, a penalty fee of 300 US dollars will be charged, to which the cost of any damaged items may be added if applicable. Repeated offenses may result in early termination of the stay. Smoking is only permitted in designated areas outside the building.

Users of Tolkeyén Ushuaia Hotel agree to respect others (both users and staff), comply with instructions given by the hotel staff, avoid noises or activities that may disturb others’ rest or peaceful stay, respect established usage hours, and avoid improper use of furniture and hotel property. This applies to rooms, event halls, and common areas alike. Non-compliance with these rules or others stipulated in these Terms and Conditions may result in corresponding charges to the involved users.

Tolkeyén Ushuaia Hotel reserves the right of admission and permanence regarding any users, without any refund, to ensure a pleasant experience for other guests.

Tolkeyén Ushuaia Hotel prohibits intoxicated behavior, drug use, possession or use of weapons, loud noises, shouting, or other conduct that may affect the general wellbeing of the hotel users.

Tolkeyén Ushuaia Hotel is considered a family-friendly hotel; however, children under 12 years old (inclusive) must be supervised at all times by their responsible adults (family member or guardian) during the stay to maintain order and decorum without causing discomfort or inconvenience to other guests. Tolkeyén Ushuaia Hotel does not allow pets. Only guide animals with the proper prior authorization, in accordance with current legislation on disabilities and companion animals, are permitted.

The hotel is not authorized or equipped to supply, dispense, or administer any kind of medication, with or without prescription, within the premises. This policy aims to safeguard the health and safety of guests and to avoid any legal responsibility arising from the delivery of medications that could be inappropriate, incorrect, or contraindicated for the guest’s health condition. In case of a guest’s need for medication, Tolkeyén Ushuaia Hotel staff may assist by providing a delivery service from a local pharmacy at the guest’s responsibility and expense. For more severe cases, the hotel offers professional medical assistance or emergency ambulance services. The guest acknowledges and accepts this policy upon registration and releases Tolkeyén Ushuaia Hotel from any liability related to the obtaining, consumption, or effects of medication not provided by authorized professionals.

3. Gastronomy

Breakfast is served from 7:30 AM to 10:30 AM, lunch from 12:30 PM to 3:00 PM, and dinner from 7:30 PM to 10:30 PM in the restaurant. The restaurant lobby is open from 11:00 AM to 11:00 PM.

These schedules and services may vary according to the season.

Room Service is available until 11 p.m. 

Food and beverages: The entry of food and drinks not provided by the establishment is not allowed without the express and prior authorization of a representative of Tolkeyén Ushuaia Hotel. Users are not permitted to cook any brought-in food either in the rooms or anywhere else on the hotel premises.

Any dietary restrictions or allergies must be informed prior to arrival and check-in at Tolkeyén Ushuaia Hotel. The different dining areas at Tolkeyén Ushuaia Hotel have limited capacity; for breakfast, tables are assigned on a first-come, first-served basis. It is recommended to make reservations in advance for lunch and dinner services. A place will be guaranteed, but not the specific seating location within the restaurant. Consumption of alcoholic beverages is restricted to those over 18 years of age, who, like all adults, must maintain appropriate behavior, avoiding discomfort or disturbance to other guests and/or staff responsible for the service. Cooking in the rooms, accessing the kitchen, and/or consuming food not sold by Tolkeyén Ushuaia Hotel in common areas is not permitted.

For charges to be billed to the room, only adults who registered their signature at check-in may sign. If not registered, payment must be made before leaving the dining area.

4. Rooms 

The staff of Tolkeyén Ushuaia Hotel reserves the right to enter the room with cleaning, food service, or maintenance personnel in order to carry out cleaning, room service, repairs, or necessary improvements.

Some amenities such as robes, towels, slippers, sheets, furniture, and all items belonging to and contained within the room, provided for your stay and used during it (with the exception of shampoo, conditioner, and soaps), must remain in the room at the time of check-out.

Tolkeyén Ushuaia Hotel provides a shoe cleaning mitt located in the closet of the room. If you cannot find it, please request it at the reception. Using room linens or garments for cleaning shoes will result in a penalty.

5. Transfers 

Transfer In/out: Tolkeyén Ushuaia Hotel “Private” transfer service is available for airport-to-Tolkeyén Ushuaia Hotel and/or Tolkeyén Ushuaia Hotel-to-airport trips. It must be booked per trip at least 24 hours in advance. This service is exclusive and does not share the vehicle with other guests outside your group. For both options, complete flight information is mandatory.

Shuttle: Tolkeyén Ushuaia Hotel offers shuttle transfers between the hotel and the city center, included in the room rate and operating on a pre-established schedule that will be communicated at check-in. Please access the following link to view the schedules: SHUTTLE SERVICE

This shuttle service does not allow checked luggage (including winter sports equipment). The location of the city center stop and shuttle schedules may be subject to change. Capacity is limited, no advance reservations are accepted, and service is provided on a first-come, first-served basis. It is not available for groups or events. Consumption of food and beverages on board is prohibited. This shuttle cannot be used as transportation for check-in or check-out.

Cerro Castor Transfer: This service is subject to availability of seats on vehicles at different times. Consumption of food and beverages inside the vehicle is prohibited. Schedules and pickup locations are subject to change. The company is not responsible for items left behind in the vehicles.

6. Arakur Experience

For information and reservations regarding excursions or transfers, we offer service during variable hours depending on the season, as defined in the “Guest Information.” If you need to contact us outside these hours, you may do so through Reception, who will either assist with your inquiry or forward your request to the Experience team for follow-up.

You can access the excursion catalog at: https://www.arakur.tur.ar/

Reservations for excursions modified or canceled up to 7 days in advance will not incur any penalty. For cancellations or modifications made between 7 days and 48 hours prior to the excursion start date, a 50% penalty will apply. Cancellations made within 48 hours prior to the excursion will be charged 100% of the excursion cost as a cancellation fee. Rates are subject to change without prior notice.

Excursions are subject to availability, weather conditions, and/or external factors. If the requested excursion cannot be carried out for these reasons, it will be compensated with another experience of equal value. Reservations will be considered canceled or modified only when the user requests it via email or WhatsApp and the cancellation is confirmed by Tolkeyén Ushuaia Hotel through the same means.

Winter Considerations: Reservations for passes and equipment for Cerro Castor must be made at least 7 business days in advance and are subject to availability. If all required information is not provided within the specified deadlines, Tolkeyén Ushuaia Hotel does not guarantee the availability of equipment or passes. In such cases, no refunds will be made and the user may incur additional costs to be confirmed. Additionally, Tolkeyén Ushuaia Hotel reserves the right to confirm ascent dates and equipment sizes according to the availability reported by Cerro Castor on the day of confirmation. Any extra costs resulting from reprinting passes due to missing information or failure to meet the deadlines specified here (48 hours after reservation confirmation), or from modification or cancellation of transfers or excursions, will be borne by the user. Tolkeyén Ushuaia Hotel may provide a place at Cerro Castor called the Ski Point, operating from 1:00 PM to 5:00 PM (subject to availability and various factors). This is an exclusive meeting point for guests where information and non-alcoholic refreshments will be provided. Staying or storing equipment and/or personal belongings at this location is prohibited.

7. Other Considerations During Your Stay 

INTERACTIVE TV Press the “POWER” button on the remote control to turn the TV on and off. Follow the instructions on the screen. Due to the type of communication, it may take a few seconds. The channel lineup is as follows:

1 – 7 Children’s channels

8 – Information

9 – Guide

10 – Special

11 – 25 Argentina

26 – 34 International

35 – 46 Sports

47 – 57 Documentaries

58 – 75 Entertainment

MINIBAR: Each room is equipped with a fully stocked minibar containing beverages with prices listed. We will register your consumption and restock any missing items daily. Prices can be found on the QR code menu.

SAFETY MEASURES: For your safety, lighting candles or any other flammable objects in the room is prohibited.

HOTEL ELECTRICAL VOLTAGE: All rooms use 220V and 50Hz voltage, with type I and L power outlets.

LOST ITEMS: Please contact the Front Desk.

SMOKE IN THE AREA: If you detect smoke in your room or hallway, contact the Front Desk or press the “EMERGENCY” button. If necessary, close doors and windows and try to prevent smoke from entering the room by covering the bottom of the doors with wet towels.

If smoke is detected elsewhere, notify our staff immediately and evacuate through the emergency exits. Proceed to the nearest assembly point located in the parking lot.

AMENITIES UPON REQUEST: You may request some amenities from Tolkeyén Ushuaia Hotel at no additional cost if needed (electric kettle, infusions, cups, and glasses).

USE OF AMENITIES: The various amenities you find in your room* are designed for your enjoyment during your stay at Tolkeyén Ushuaia Hotel. They are not to be removed by the guest.

ESTABLECIMIENTO RIO PIPO S.A. - CUIT 30-67577691-8 - DEL TOLKEYÉN 2391. - USHUAIA, TIERRA DEL FUEGO.
ARAKUR EXPERIENCE EVYT - LEGAJO 16998 - REPRESENTANTE TÉCNICO: OJEDA, OLGA DANIELA - REGISTRO N° 16866